PUMA
SOCIAL MARKETING

Shopperoo read 17K social comments and 1.2K verified-buyer reviews to find the winning words, images and creators.

This deck is a summary of Shopperoo's output. Chat with Shopperoo to ask any question on any page. Paste your own data to combine with Shopperoo's to get combined reads.

Why Shopperoo · Shopperoo is used by three of the world's ten largest retailers.

Social likes are applause. We read every social comment, review and social post image, tie each one to the associated shoe listing, and find the winning words, images and creators.

1Am I gaining or losing on social?
2What should I write in social posts?
3What should I show in social posts?
4Which creators should I double down on?
PUMA · SHOPPEROO · SOCIAL MARKETING02
How we read a comment

Each comment and review gets multiple tags: which shoe, praise or complaint, buying intent, who's the buyer, why they buy.

REDDIT · r/SNEAKERS COMMENT

“Picked up the Speedcat OG for everyday wear and they were comfortable all day from day one. Heads up, they run narrow, so size up. Already eyeing the red pair.”

WHICH SHOEPUMA Speedcat OG sneaker
PRAISE OR COMPLAINTPraise: all-day comfort. Complaint: narrow fit.
BUYING INTENTYes, wants the red pair
WHO'S THE BUYEREveryday wearer
WHY THEY BUYAll-day comfort
PUMA · SHOPPEROO · SOCIAL MARKETING03
How we read a post image

Each post image gets multiple tags: which shoe, post type, post hook, video length.

WHICH SHOEPUMA Speedcat OG sneaker
POST TYPEAthlete or celebrity, shoe in focus
POST HOOKThe athlete laces up; the shoe fills the frame by second 2
VIDEO LENGTH12 seconds
PUMA · SHOPPEROO · SOCIAL MARKETING04
This read

What we read: 17K social comments on PUMA and Adidas, 1.2K verified-buyer reviews, and the posts of 48 creators.

THE PLATFORMS
Instagram10.7K comments · brand and creator posts
Reddit6.7K comments
Amazon1.2K verified-buyer reviews
THE BRANDS
Focus brandPUMA
Core rivalAdidas
Other category rivalsNike, New Balance, Asics, Hoka, Saucony, Converse
THE CREATORS
48 creatorsthe list PUMA supplied
THE WINDOW
SocialMay 2025 – May 2026
ReviewsAll-time
PUMA · SHOPPEROO · SOCIAL MARKETING05
The summary

PUMA is losing voiceshare on social and turns less of its conversation into buying intent than Nike. The fix is the words, the images and the creators, not more budget.

One answer per question; the numbers are on the pages that follow.
1
Am I gaining or losing on social?
Losing.
2
What should I write in social posts?
Price and fit.
3
What should I show in social posts?
The shoe, not the athlete.
4
Which creators should I double down on?
Running reviewers, not footballers.
PUMA · SHOPPEROO · SOCIAL MARKETING06
01

Am I gaining or losing on social?

The feed · Am I in the social conversation?

PUMA's share of the sneaker chatter is 9%, down 3 points in a year. Nike's is 34%, up 3.

SNEAKER VOICESHARE · REDDIT SNEAKER THREADS
PUMA
May 25
12%
May 26
9%
Nike
May 25
31%
May 26
34%
Adidas
May 25
22%
May 26
22%
New Balance
May 25
15%
May 26
17%
Asics
May 25
11%
May 26
12%
PUMA · SHOPPEROO · SOCIAL MARKETING08
The feed · Is the social conversation turning into buying intent?

Under PUMA's posts, 32% of comments show buying intent. Under Nike's posts, 38% do.

BUYING INTENT · % OF COMMENTS UNDER EACH BRAND'S POSTS · MAY 2026
PUMA
32%
Nike
38%
New Balance
35%
Asics
27%
Adidas
22%
PUMA · SHOPPEROO · SOCIAL MARKETING09
02

What should I write in social posts?

The words · Who buys PUMA, and why?

PUMA's buyer is a daily runner or an everyday wearer who buys for all-day comfort, the look, and a true-to-size fit.

WHO BUYS IT · % OF PUMA BUYERS
Daily runner
24.4%
Everyday wearer
19.6%
Collector
14.9%
Racer
12.5%
Gym-goer
6.8%
Footballer
4.1%
WHY THEY BUY · % OF PUMA BUYERS
All-day comfort
26.4%
The look
16.8%
True to size
15.9%
Value for money
12%
Daily training
7.7%
Race day
3.8%
PUMA · SHOPPEROO · SOCIAL MARKETING11
The words · Which claims make people buy?

Posts that say “under $150” draw the most buying intent (61%). Posts that say “racing heritage” draw the least (9%).

SIX CLAIMS, ALL BRANDS · WHAT THE COMMENTS UNDER THEM SAY
POSITIVE SENTIMENT
% OF COMMENTS
BUYING INTENT
% OF COMMENTS
“Under $150”
18%
61%
“True to size”
12%
45%
“All-day comfort”
22%
40%
“Carbon plate, for speed”
27%
38%
“Lightweight”
31%
22%
“Racing heritage”
44%
9%
PUMA · SHOPPEROO · SOCIAL MARKETING12
The words · What do shoppers complain about, and what do they ask?

Shoppers' top complaint about PUMA is narrow fit. Their top question is “OK for wide feet?”. Answer both in the caption before they ask.

What they sayWhich shoeShare
ComplaintsNarrow fitPUMA Velocity Nitro running shoe,
PUMA Deviate Nitro running shoe
31%
DurabilityPUMA Suede sneaker20%
Stiff, thin solePUMA Speedcat sneaker16%
Out of stockPUMA Speedcat Ballet shoe14%
Questions“OK for wide feet?”PUMA Speedcat sneaker,
PUMA Velocity Nitro running shoe
38%
“True to size?”PUMA Speedcat sneaker27%
“Restock when?”PUMA Speedcat sneaker19%
“Running shoe or sneaker?”PUMA Velocity Nitro running shoe9%
PUMA · SHOPPEROO · SOCIAL MARKETING13
The words · Who switches, and why?

Shoppers switch to PUMA for price and cushion. They switch away from PUMA for one reason: width.

FromToWhy, in their wordsShare
Nike Air Force 1 sneakerPUMA Speedcat sneaker“slimmer, $15 cheaper”60%
PUMA Speedcat sneakerNike Air Force 1 sneaker“too narrow”17%
Nike Pegasus running shoePUMA Velocity Nitro running shoe“more cushion for the price”12%
PUMA Velocity Nitro running shoeNike Vomero running shoe“Vomero fits wider”11%
PUMA · SHOPPEROO · SOCIAL MARKETING14
The moves · Winning words

Three caption rules, no new budget: price first, fit early, restock date before anyone has to ask.

What to write, from the four pages above.
Write the price first

Open every caption on the price. Price is the claim that draws the most buying.

Say the fit early

Every PUMA Speedcat sneaker and PUMA Velocity Nitro running shoe caption says how the shoe fits, before anyone asks.

Give the restock date

Put the restock date in the caption, so nobody has to ask when.

PUMA · SHOPPEROO · SOCIAL MARKETING15
03

What should I show in social posts?

The posts · Inside the winners

The posts with the most buying intent open on the shoe within 3 seconds, run 8 to 15 seconds and put the name and price in the first frame. PUMA's posts do each of these less than half the time.

THE POSTS WITH THE MOST BUYING INTENT, ALL BRANDS · WHAT THEY SHARE
Hook

85% open on the shoe filling the frame, within 3 seconds.

PUMA TODAY
24%
Product shot

87% show the shoe in use by second 3.

PUMA TODAY
30%
Text on screen

73% put the shoe's name and price in the first frame.

PUMA TODAY
12%
Length

80% run 8 to 15 seconds.

PUMA TODAY
35%
Day and time

65% go out Thursday to Sunday, 6 to 9 pm.

PUMA TODAY
41%
PUMA · SHOPPEROO · SOCIAL MARKETING17
The posts · Which post types make people buy?

Posts that show the shoe close up draw the most buying intent (68%). Posts of an athlete without the shoe draw the least (6%).

FIVE POST TYPES, ALL BRANDS · WHAT THE COMMENTS UNDER THEM SAY · % OF COMMENTS
The shoe, close up
Positive sentiment20%
Buying intent68%
The shoe, worn
Positive sentiment28%
Buying intent55%
How it's made
Positive sentiment24%
Buying intent34%
Athlete or celebrity, shoe in focus
Positive sentiment39%
Buying intent14%
Athlete or celebrity, shoe not in focus
Positive sentiment46%
Buying intent6%
PUMA · SHOPPEROO · SOCIAL MARKETING18
The posts · Where PUMA falls short

Nike shows the shoe in 72% of its posts and PUMA in 37%. PUMA shows an athlete in 39% of posts and Nike in 12%.

PUMA'S FEED AGAINST NIKE'S · % OF POSTS · JUNE 2025 – MAY 2026
The shoe, close up
PUMA
17%
Nike
31%
The shoe, worn
PUMA
13%
Nike
27%
How it's made
PUMA
7%
Nike
14%
Athlete or celebrity, shoe in focus
PUMA
19%
Nike
9%
Athlete or celebrity, shoe not in focus
PUMA
20%
Nike
3%
Everything else: culture, collabs, brand
PUMA
24%
Nike
16%
PUMA · SHOPPEROO · SOCIAL MARKETING19
The posts · The target mix, and what it is worth

Change only the mix of posts, and estimated buying intent under PUMA's posts goes from 32% to 41%, past Nike's 38%. No new budget.

Post typeToday
% of posts
Goal
% of posts
Buying intent
% of comments
Buying intent it brings
today → goal
The shoe, close up17%25%68%11.6% → 17.0%
The shoe, worn13%20%55%7.2% → 11.0%
How it's made7%10%34%2.4% → 3.4%
Athlete or celebrity, shoe in focus19%15%14%2.7% → 2.1%
Athlete or celebrity, shoe not in focus20%5%6%1.2% → 0.3%
Everything else: culture, collabs, brand24%25%30%7.2% → 7.5%
All posts100%100%32% → 41%
PUMA · SHOPPEROO · SOCIAL MARKETING20
The posts · Which shoes are pulled, and which are pushed

Three shoes get 57% of shoppers' mentions and 18% of PUMA's posts: the PUMA Speedcat sneaker, the PUMA Deviate Nitro running shoe and the PUMA Velocity Nitro running shoe.

WHAT SHOPPERS NAME · WHAT PUMA POSTS
PUMA POSTS IT
% OF POSTS
SHOPPERS NAME IT
% OF COMMENTS
BUYING INTENT
% OF COMMENTS
PUMA Speedcat sneaker
18%
48%
44%
PUMA Suede sneaker
18%
9%
33%
PUMA Deviate Nitro running shoe
0%
6%
41%
PUMA Velocity Nitro running shoe
0%
3%
48%
PUMA Palermo sneaker
24%
3%
21%
PUMA Mostro sneaker
12%
1%
9%
PUMA · SHOPPEROO · SOCIAL MARKETING21
The moves · Winning images

Make five posts first: the PUMA Velocity Nitro 4 running shoe close up, the PUMA Speedcat OG sneaker worn, the PUMA Deviate Nitro running shoe on the run, the NITRO foam pressed, and one athlete with the shoe in focus.

The posts to make, from the five pages above.
EACH OPENS ON THE SHOE, PUTS THE PRICE ON SCREEN AND SAYS THE FIT IN THE CAPTION
1 · PUMA Velocity Nitro 4 running shoe · close up · 12 secondsThe highest buying intent of any PUMA shoe; PUMA never shows it.
2 · PUMA Speedcat OG sneaker · worn in the street · 10 secondsThe shoe shoppers name most; PUMA shows it in fewer than one post in five.
3 · PUMA Deviate Nitro running shoe · on the run · 15 secondsNamed by shoppers; PUMA never shows it.
4 · NITRO foam · a thumb pressing the midsole · 8 secondsAll-day comfort is the top reason to buy; PUMA never shows the foam.
5 · The athlete · shoe in focus · 15 secondsAn athlete sells only with the shoe in focus.
PUMA · SHOPPEROO · SOCIAL MARKETING22
04

Which creators should I double down on?

The creators · Which creators drive buying?

Running reviewers move buyers; celebrities move likes. Kofuzi draws 74 buying comments per 1K followers. Neymar draws 2.

SIX OF THE 48 CREATORS · RANKED ON BUYING COMMENTS PER 1K FOLLOWERS
POSITIVE SENTIMENT
COMMENTS PER 1K FOLLOWERS
BUYING INTENT
COMMENTS PER 1K FOLLOWERS
POSTS FOR
running reviewerKofuzi
40
74
Nike
running reviewerSeth James DeMoor
35
61
Nike
running reviewersBelieve in the Run
30
52
Nike
musicDua Lipa
90
21
PUMA
musicA$AP Rocky
85
16
PUMA
footballNeymar
120
2
PUMA
PUMA · SHOPPEROO · SOCIAL MARKETING24
The moves · Winning creators

Keep Dua Lipa, drop Neymar, sign Kofuzi: his followers buy at three and a half times the rate Dua Lipa's do.

Keep Dua Lipa

Her PUMA Speedcat sneaker posts, shoe in focus, turn followers into buyers. Move A$AP Rocky's posts from the PUMA Mostro sneaker to the PUMA Speedcat sneaker.

Drop Neymar

Likes, no buyers. An athlete with the shoe not in focus draws almost no buying, whoever the athlete.

Sign running reviewers

Kofuzi, Seth James DeMoor and Believe in the Run post for Nike today. Send them the PUMA Velocity Nitro 4 running shoe and the PUMA Deviate Nitro running shoe.

PUMA · SHOPPEROO · SOCIAL MARKETING25

Three more modules to help you win beyond social marketing.

PRODUCT INNOVATION
Which features should I keep, fix, build and drop to make people buy?
RETAILER SHELF
What should I do to win on Amazon page 1?
BRAND DILIGENCE
What should I fix first to look stronger to investors?
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